Dealership Service Cannot Be Overstated. Period.

Posted at Fri, Oct 3, 2014 3:15 PM

You’re only a first-time customer once at Toothman Ford, and after the first initial sale, ideally, you’ll transition into a lifetime customer as a direct result of our clear focus on building real relationships with each and every person that walks through our doors. After all, it's our customers that have rated us above our competitors and have coined our company Morgantown's most trusted Ford Dealer.

You’ll find that our business has less to do with “selling you a car” and much more to do with finding you the right vehicle to fit your lifestyle, and then expertly servicing your vehicle in a way that only Ford-certified auto professionals can. In fact, last month alone, our talented team of automotive professionals spent over 200 hours outside of our dealership, training at a handful of programs, in order to stay abreast of the latest technology, product lines and procedures. We heavily invest in education because our customers that span Grafton, Morgantown, Fairmont, Bridgeport, Clarksburg and beyond deserve to have the very best services available to them, every day, without fail.

Certified Dealership Service by Morgantown's most trusted auto repair shop. Certified Dealership Service by Morgantown's most trusted auto repair shop.

Too many of our service customers have come to us after experiencing an egregious blunder at the hand of an inexperienced repair shop in the name of “saving money.” I’ve said it many times before, and I’ll say it again: The importance of dealership service cannot be overstated. Saving a few dollars here and there on minor repairs, could mean thousands of dollars in auto repair bills down the road.

To give you a better idea of what we’re talking about here, we recently had a customer who had taken their high-end, diesel truck to a local repair shop for a basic oil change, hoping to save a few dollars in the process. A few days later, he experienced catastrophic engine failure and called our service department to try and figure out what could have possibly gone wrong. After further inspection, our staff determined that his oil was never changed, and hadn’t been changed in over 15,000 miles. In addition, the local repair shop used a cheap, aftermarket filter that did not meet Ford specifications of what is required. As a result, the customer, who was looking to simply save money on routine maintenance, may be looking at a $16,000, out-of-pocket diesel engine replacement.

Don’t land yourself in a costly situation. When you choose to have your vehicle serviced by Toothman Ford, you’re paying for our expertise. We are 100% committed to providing our customers with exceptional service and deep savings through frequent and worthwhile promotions. Currently, we’re offering a comprehensive winterization package for just $69.95--we want you to be safe out there on the road, choose to have you vehicle serviced by Morgantown’s most trusted Ford Dealer.

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