Customer service was top notch. Was a walk in with no heads up to look at a used Toyota. Everyone from all departments were on top of it and incredibly accommodating. Ive bought many cars and im usually in the dealership waiting all day or even most of the day (6-8 hours) and i was in and out within 3.5 hrs about which was fantastic. When I first walked in, there were three guys who werent working with anyone (seemingly) and they all looked at me but didnt say anything which I thought was funny more than anything but once I just spoke allowed to what I came in for thats when the person who ended up helping me spoke to my request and it went very smoothly from there. I would say if anything for someone to at least say hi to negate any possible awkwardness in that situation. Overall everyone was a true gentleman, i wasn’t hassled what so ever, and i would 100% shop here in the future.
Johnathan was so helpful and super nice! He help us find the perfect car for our soon to be family. We were helped with all questions quickly and efficiently. All the staff was super friendly. I highly recommend.
Just got a car from this dealership, had a great experience and everyone was extremely helpful. I had so many stupid questions, but I was helped out with everything and even made to feel like I was actually smart for the questions I asked.
If you go here to get a car, ask for Andrew. He will get you hooked up and even be available for you 24/7 if needed.
The entire process, from test driving to purchase, was smooth and hassle-free. Alex and Corey went above and beyond to make sure I felt valued as a customer, provided exceptional service and an overall smooth buying process. There was no pressure at any point, which made the experience feel personal and focused on my needs. I've had several purchases in the past and will continue with Toothman Ford in the future.
Andrew was great to work with! Everyone was very friendly and helpful. We are excited about our truck purchase!
Edited to say…
2+ weeks of waiting for the truck. They said the oil was replaced but the oil was dark and the oil pan is soft from rust. They were supposed to tighten the spare tire that is just dangling under truck. I’ve asked for the work order of all the work they did on the truck. Still nothing! During the buying process everyone was great. Now I can’t even get a call back from the sales manager! I came here because I’ve heard such good things about Toothman! I’m extremely disappointed! ?? I do appreciate Andrew and I know he can only do what he can do as a salesman. I work in the industry and I know all of these things are out in f his control!
I'm a senior that has done business with many car dealerships in my lifetime. The friendly people at Toothman Ford are without a doubt the most professional, helpful, personable people that I have ever met. I would and already have been happy to highly recommend them to anyone who is looking for a vehicle. Absolutely the best experience in buying a car I have ever had. The world needs more people like them!
This is the 2nd time I purchased a vehicle from the Toothman family! I attempted to utilize different dealership but they seemed to be a bit….shady. They really went above and beyond especially at the new Morgantown location. Would buy from again!
I done an inquiry online a salesman by the name Lincoln contacted me within minutes about my inquiry. He asked for my information and I gave him what he needed and was able to get me approved the same day. So I am very satisfied with my purchase and my service's/experience of buying a vehicle at Toothman Ford. I want to thank you all at Toothman Ford especially Lincoln for working hard to get me approved for a very nice and great running car I really appreciate it. Thanks again.
Customer service was top notch. Was a walk in with no heads up to look at a used Toyota. Everyone from all departments were on top of it and incredibly accommodating. Ive bought many cars and im usually in the dealership waiting all day or even most of the day (6-8 hours) and i was in and out within 3.5 hrs about which was fantastic. When I first walked in, there were three guys who werent working with anyone (seemingly) and they all looked at me but didnt say anything which I thought was funny more than anything but once I just spoke allowed to what I came in for thats when the person who ended up helping me spoke to my request and it went very smoothly from there. I would say if anything for someone to at least say hi to negate any possible awkwardness in that situation. Overall everyone was a true gentleman, i wasn’t hassled what so ever, and i would 100% shop here in the future.
Johnathan was so helpful and super nice! He help us find the perfect car for our soon to be family. We were helped with all questions quickly and efficiently. All the staff was super friendly. I highly recommend.
Just got a car from this dealership, had a great experience and everyone was extremely helpful. I had so many stupid questions, but I was helped out with everything and even made to feel like I was actually smart for the questions I asked.
If you go here to get a car, ask for Andrew. He will get you hooked up and even be available for you 24/7 if needed.
The entire process, from test driving to purchase, was smooth and hassle-free. Alex and Corey went above and beyond to make sure I felt valued as a customer, provided exceptional service and an overall smooth buying process. There was no pressure at any point, which made the experience feel personal and focused on my needs. I've had several purchases in the past and will continue with Toothman Ford in the future.
Andrew was great to work with! Everyone was very friendly and helpful. We are excited about our truck purchase!
Edited to say…
2+ weeks of waiting for the truck. They said the oil was replaced but the oil was dark and the oil pan is soft from rust. They were supposed to tighten the spare tire that is just dangling under truck. I’ve asked for the work order of all the work they did on the truck. Still nothing! During the buying process everyone was great. Now I can’t even get a call back from the sales manager! I came here because I’ve heard such good things about Toothman! I’m extremely disappointed! ?? I do appreciate Andrew and I know he can only do what he can do as a salesman. I work in the industry and I know all of these things are out in f his control!
This is the 2nd time I purchased a vehicle from the Toothman family! I attempted to utilize different dealership but they seemed to be a bit….shady. They really went above and beyond especially at the new Morgantown location. Would buy from again!
I done an inquiry online a salesman by the name Lincoln contacted me within minutes about my inquiry. He asked for my information and I gave him what he needed and was able to get me approved the same day. So I am very satisfied with my purchase and my service's/experience of buying a vehicle at Toothman Ford. I want to thank you all at Toothman Ford especially Lincoln for working hard to get me approved for a very nice and great running car I really appreciate it. Thanks again.
If you are looking for a great deal on new or used vehicle i highly recommend Toothman Ford, Grafton W. VA. Give Donnie/Sales Manager or Jonathan/Sales a call you want be disappointed! I drove from Tn. to buy a used truck, it had a few issues but Donnie took care of me and my purchase no questions ask. Good honest down to earth people.
I don't believe in luck, I believe in trust and understanding, I've been with MRS Emilia William for some YEARS and I've made good amount of money with her simple strategies of trading. Meeting with her has been the best experience that has happened to me in this past few months and I'm expecting yet another payment from the broker. Scammers are… More everywhere but to find a reliable trader like MRS Emilia is not an easy task and my advice for you all is to come over and join her. contact her directly on her Email: [email protected] WhatsApp number: +1(705)4102582
Went and purchased my first car, Tyler McMillen made everything so easy. Definitely go to Toothman and see Tyler, overall a great experience, and will be back.
Big shout out to Gabe for helping my family purchase there very first car i highly recommend him he was nice and new exactly what we was aiming for Thank you!
The salespeople at Toothman always make us feel like family. Even though Drew was handling the sale (and wonderfully) Keith and Tyler both took the time to stop by and say hello.
We purchased our daughters first vehicle there this past Monday. They were all very nice and helpful. We had a great experience in our dealings there. Thank you Tyler for all your help, we appreciate it. Would definitely recommend Toothman Ford!
I hated that I had totaled my truck. In 10 years I have never had a problem with it, even after putting over 100,000 miles on it. I have looked at a LOT of cars/trucks in the past two weeks. I had to go back to Toothman Ford...they had the best warranty. I couldn’t find that anywhere else without paying for it!!! I would highly recommend Toothman Ford!!!
Car buying was definitely made easy! I told them what I wanted & got something even better! Keith Leach is the best! I’ll continue to keep my car buying at Toothman!
Super impressed with the Sales Experience!Not your run-of-the-mill dealership sale. I was in town for work and they had the exact vehicle I was looking for. I called to make and appointment as well as confirm vehicle availability. I ran down there to check it out. The car was exactly as described. I forgot my checkbook, but the team was still able to accommodate and hold the vehicle for me with a downpayment. A couple of back-and-forths with paperwork and checks over mail. Then I had a special ask for them to hang onto the vehicle as I had to book a vehicle transport company to move it to CA for me. Of course that experience is always a headache, but the Toothman Team was helpful the whole way! Between the sporadically bad updates I had from the Logistics companies, to a false alarm, to coincidental vacations, I was losing my mind! All of the folks up the Sales Manager handled my situation admirably. Highly recommend.
Very helpful and kind Will buy from again when looking for a great vehicle at a reasonable price Toothman Ford is the place
Great experience
Posted on cars.com by By Rhonda Drain from Shinnston WV
I cannot say enough awesome things about Ashley , Rhiannon ,Drew , Tyler and corey ! The ladies were awesome at returning our calls and messages. They were our first line of communication. This is our families 2nd purchase from toothman! And now we're working on a 3rd one soon!! We went up to buy our Ford F 150 and drew was out of the office. So tyler stepped in and went above and beyond to help us. We had to go back the next day when dr was there and he went above and beyond also !! They both worked as a team for us !! & we cannot forget Corey ! He made the paperwork effortless! Three AMAZING & EXCEPTIONAL GUYS !! I WOULD GIVE TOOTHMAN 10 STARS !!!!!!
The Wellings Family
Posted on cars.com by By Floyd & Kelly Wellings from Frostburg Md
I always receive prompt, excellent, and courteous service for my vehicle at Toothman Ford in Grafton.
I'm a senior that has done business with many car dealerships in my lifetime. The friendly people at Toothman Ford are without a doubt the most professional, helpful, personable people that I have ever met. I would and already have been happy to highly recommend them to anyone who is looking for a vehicle. Absolutely the best experience in buying a car I have ever had. The world needs more people like them!
Great car buying experience. I live on the opposite side of the country so everything was done remotely. The sales staff and management stayed in constant communication until the deal was completed and were great about answering my questions. Oh, and the price was great! I highly recommend Toothman Ford.
Toothman Ford, and their sales team treated me and my family great and didn't try to sneak in anything I didn't want, they were very patient and got me in my new car in no time. Thanks specificly to Gabe and Alex. They have my business! Now I know why they always say cars cost less in Grafton!
Toothman Ford, was very responsive to my inquiry. The salesman was very helpful. I did not make that purchase but would very likely deal with Toothman Ford again.
The shopping experience with Toothman Ford was exceptional. Gabe is a great salesperson and the whole staff was friendly and helpful. I will definitely buy more vehicles from Toothman Ford.