“This award is a reflection of our staff’s commitment to delivering exceptional customer experiences,” said JR Toothman, owner of Toothman Ford in Grafton, West Virginia. “I couldn’t be more proud of Dan, Sam and Adam and their dedication, enthusiasm and engagement at our store – especially since this recognition is based on customer feedback.”“In order to achieve the Ford Employee Excellence Award, dealership employees must exceed customer expectations every day. The pursuit of excellence requires passion, tenacity and, of course, hard work. This prestigious award salutes those top-performing Ford dealership employees that embrace these philosophies, achieving among the highest levels of customer satisfaction – in both sales and service – in automotive retailing,” said Merritt Truscello, Ford Motor Company regional representative. ###
In an effort to combat the spread of COVID-19 and to continue to serve our customers’ automotive needs, while protecting the health or our customers and employees, Toothman Ford’s sales department will be operating on an appointment only basis. We understand personal vehicles are our community’s primary mode of transportation and we are working hard to safely serve you. We are following state health official guidelines and have diligently increased our cleaning standards.
In addition, we encourage our service customers to take advantage of our 24/7 key drop for service appointments to encourage social distancing.
Please contact us if you have an automotive need. If you do not feel comfortable making an appointment to visit our dealership we can make arrangements to serve you remotely.